Terms & conditionsPrivate Jet Catering
1. Catering orders
The complete consent of the client to our commercial terms and conditions is needed for each individual order. No catering order will be considered to be binding until the registered client has received confirmation in writing from Private Jet Catering via email, an sms message, or the post.
2. Prices
Our quoted prices do not include VAT. All other charges are included. VAT is charged in accordance with the Act on Value-Added Tax.
3. Delivery charges for delivering to Prague Airport
Our shipping and delivery rates vary, depending on the time the order is to be delivered. For orders deliveries between 10 pm and 8 am and for deliveries between 8 am and 10 pm. Delivery charges are itemised on the delivery invoice.
4. Cancellation policy
In the event of a partial or complete order cancellation for any reason (including cancelled flights due to the impossibility of refuelling), the following non–refundable charges will be billed:
- An order that is cancelled 12 hours before the required delivery deadline will not be charged
- An order that is cancelled 6-12 hours before the required delivery deadline will incur a payable charge amounting to 30 percent of the price of the order.
- An order that is cancelled 0-6 hours before the delivery deadline will be charged for the full amount.
All cancellations must be announced in writing to Private Jet Catering. All purchases made due to the client’s specific requirements will be subject to charging.
5. Change of order
All changes to orders confirmed by us (requests for changes in quantity) must be announced at least four hours before the delivery deadline. If this is not done, changes that make quantity reductions will still be invoiced for the original amount.
6. Payment terms and conditions
If you do not have a corporate contract with our company for regular deliveries, payment upon receipt of delivery will be applied as a standard rule.
7. Accepted payment methods
Invoices can be paid in cash in CZK or in USD, EUR, GBP, and CHF in accordance with the daily exchange rate. Credit card payments are also accepted using the following cards: VISA, MASTER CARD, AMERICAN EXPRESS.
8. Late deliveries – complaints
Private Jet Catering does not bear any liability for delays caused for any other reason than an error by the company, e.g. official traffic restrictions, breakdowns, traffic jams, accidents, inclement weather, strikes, wars, etc. Complaints must be lodged within 24 hours of the order delivery. All claims and complaints pertaining to an invoice must be made within eight days of the issuance of the invoice.
9. Force majeure
Private Jet Catering will not bear any liability for the non–performance or suspension of is activities which has been directly or indirectly caused by any strike, conflagration, flooding, inability to obtain raw materials, traffic jams, accidents, wars, insurrections, rioting, inclement weather, government statutes or other regulations or causes that prevent the company’s activity and which are beyond Private Jet Catering’s control. In the event that activity is terminated, all deposits paid for undelivered merchandise will be refunded.
10. Price terms and conditions
Valid prices are contained in the current price-list, which is available at www.privatejetcatering.cz. These prices may be adjusted in accordance with current conditions. We would be happy to confirm prices along with confirming an order.
11. Licence holder and invoicing
The Private Jet Catering brand is a trademark of the company GIQ.CZ s.r.o. (Ltd.), which has a registered office in Prague 6, Dejvice, Muchova 15/237, postcode: 160 00, ID No.: 267 68 518, Tax ID No.: CZ 267 68 518. This company is listed in the Commercial Register at the Municipal Court in Prague, section C, file 92414.GIQ.CZ is the legal entity that issues all invoices and it holds the licence for deliveries of supplies during the clearance process for aircraft.
